MAINTENANCE – WARRANTY POLICY

1. Customers are entitled to free maintenance and warranty services if:

• The product is still within the warranty period.
• It is used correctly and for its intended purpose as specified by the manufacturer.
• A purchase invoice (either hard copy or digital) from Neutron is available.

2. Cases not covered by the warranty:

• Faults due to hardware changes made by the user.
• Improper use according to the manufacturer’s regulations: misuse, tampering with software that alters the source code, violating copyright agreements, etc.
• Damage caused by viruses or the use of cracked software.
• Loss or exposure of copyright information by the customer during use.

3. Warranty service methods:

• By phone: 0854.454.454
• By email: infor.neutron@gmail.com
• Through remote access: Customers are requested to provide the TeamViewer information installed on their computer to the Neutron support team.
• Neutron commits not to charge any additional fees to customers during the period of free maintenance and warranty services.